Important Notice

Clarification on Return/Refund Requests for Unplaced Orders

We appreciate your interest in our products/services and understand the importance of clear communication regarding returns and refunds. This notice aims to provide clarification in situations where customers are requesting returns or refunds for orders that have not been placed through our app.

It has come to our attention that there may be instances where customers are seeking return or refund for transactions that were not initiated through My Shop Prime - Official App. Please note that our return and refund policies are applicable exclusively to orders placed and processed through our official application.

If you have not placed an order through our app and are experiencing issues or have concerns, we kindly request you to review your transaction details and verify the platform used for your purchase. Our policies are designed to protect our customers and ensure fair and transparent transactions.

For any legitimate concerns related to the ordering process, product quality, or other matters, we encourage you to contact our customer support team. Our dedicated team is ready to assist you and address any issues promptly.

We value your understanding and cooperation in ensuring a seamless and transparent purchasing experience with My Shop Prime. Thank you for your continued trust in our products/services.

Avoid Placing Orders through Fake Shop Links

Your safety and satisfaction are our top priorities, and we want to ensure that you have a secure and seamless shopping experience with us.

It has come to our attention that there are unauthorized and fake shop links circulating online, falsely claiming to represent our brand. We strongly advise against placing any orders through these illegitimate channels, as they pose a potential risk to your personal information and financial security.

To ensure a secure transaction and to access the latest products, promotions, and features, we recommend using only our official mobile app. Our official app is available for download on Google Play and it provides a reliable and authentic platform for all your shopping needs.

Please be cautious of phishing attempts and misleading websites that may attempt to replicate our brand. Always verify the authenticity of the platform before making any purchases. If you have any doubts or concerns, please contact our customer support team.

Thank you for your understanding and cooperation. We appreciate your loyalty and look forward to serving you through our official channels.